Here to help

Support

For help with JoyMe, email support@joyme-app.com.

Tell us what happened

Include your app version, iOS version, the steps you tried and what you expected to happen. A screenshot can help, but remove personal information you do not want to share. Never send your password, verification code or payment-card details.

Account access and email

If a verification email has not arrived, check the address and your spam folder. Use the resend option in the app and follow any waiting period it displays. Password-reset messages are a separate flow: start with the password-reset option on the sign-in screen.

If you use Sign in with Apple and Hide My Email, mention that when contacting support. Do not send us an Apple password or verification code.

Purchases and subscriptions

Check the purchase options and Apple confirmation screen in the app for the price, billing period and terms that apply to your purchase. Use Restore Purchases in JoyMe when restoring an existing purchase. Contact us if access is missing or an account message needs clarification.

You can manage or cancel Apple subscriptions through Apple. For a refund request, use Apple's refund instructions.

Delete your JoyMe account

In the app, open Profile → Settings → Delete account and complete the confirmation for your sign-in method. Account deletion is different from signing out or uninstalling the app.

Deleting your JoyMe account does not automatically cancel an Apple subscription. Review and cancel any subscription with Apple separately if you do not want it to renew.

Read our privacy policy for information about account data, service-provider cleanup and retained records. For privacy questions, contact privacy@joyme-app.com.