A few useful answers

Frequently asked questions

What can I do with JoyMe?

JoyMe helps you organise tasks and habits, keep mood entries and notes, follow progress and set reminders. The app is currently in testing, so some features and availability may change.

How can I keep access to my account?

Use the account options in the app to link an email address or a supported sign-in provider. Keep track of the sign-in method you choose. Contact support before making account changes if you are unsure how to return to an existing account.

Why has my verification email not arrived?

Check the email address and spam folder, then follow the app's resend instructions. The app limits repeated verification requests. If the issue continues, contact support with your app and iOS versions. Do not share the code itself.

Where can I see Premium options?

The app's purchase screen and Apple's confirmation screen show the options available to you, including their price and billing period. Read those details before confirming a purchase.

How do I restore or manage a purchase?

Use Restore Purchases in JoyMe for an existing Apple purchase. If the app reports that a purchase belongs to another account, contact support rather than creating repeated new accounts. Manage renewals and cancellation in Apple's subscription settings.

Why am I not receiving reminders?

Check that reminders are enabled in JoyMe and that iOS allows notifications for the app. Focus modes and other device settings can also affect when a notification appears. If reminders still do not arrive, send support the expected reminder time and your app/iOS versions.

How do I delete my account?

Open Profile → Settings → Delete account and complete the confirmation. Delete and subscription cancellation are separate actions; Apple billing can continue until you cancel the subscription with Apple. See support and our privacy policy for details.

Does weather require my current location?

The app supports location-based weather and manual city selection. You can manage location permission in iOS Settings and choose a city in the app.

How can I ask about my personal data?

Email privacy@joyme-app.com. Explain your request without including passwords, verification codes or unnecessary personal information.